Hyatt Grand Central New York (couple trip)

I had read a few of the reviews and was apprehensive about this trip, but I'm glad that my experience was nothing but positive. As many had mentioned before, the location is excellent. Check-in was with Crystal and she was professional, attentive and pleasant. There are plenty of elevators some go all the way to the 24th floor and the others go to the remaining floors. Our room was spacious enough...

Having Hyatt status gets you one water bottle. Not any more - they are $5.50 each. So in general this hotel likes to rip people off. Rooms are old. Stuff is usually broken. Light switches were modern at some point but now they don’t really work. Good location. They could do a better job of keeping the homeless off the sidewalk in front of the door. The water bottle thing just pushed my ...

The hotel lobby is nice and there is a nearby food and beverage vendor. The rooms are ok for size. Not small, not spacious. The bathrooms are just poorly designed and small. There was a sewage smell from the drain if the shower ran too long. It made me ill and I felt gross after washing. There are no amenities like water or coffee in the rooms. As a frequent traveler I cannot recommend this hotel.

The best part of this hotel is the location. I feel if you plan to walk or take the train best spot for it. The lobby looks very clean and comfortable to wait for check in or your ride. The room..now I don’t know if floor 25 is just not refurbished yet but from google photo of the hotel it feels like a catfish. The beds were comfortable but the A/C being at the lowest temp 65 didn’t get colder unl...

As someone who travels frequently—spending nearly 80% of the year in hotels both domestically and internationally across all tiers—this has unfortunately been the worst hotel experience I’ve had in over a decade. Upon arrival, my attempt to check in was met with repeated interruptions. The front desk representative continually left our interaction mid-process to attend to other guests or tasks, w...