The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton (couple trip)

The staff had a terrible attitude, especially the woman at the front desk during the day time. I booked a room and stayed for seven days. For whatever reason, they charged me for the first night’s accommodation on the second day of my stay, and they forgot to give me a receipt for the first night’s stay when I checked out. When I asked for the receipt and explained that I need the receipt for reim...

When we initially booked this hotel we were very excited that it was part of the Hilton Tapestry Collection. The photos we saw impressed us and we were very excited to stay here as a 4-star hotel in Waikiki. As gold- status Hilton members we were also excited to finally get some perks for getting to this status. We booked two rooms for our group. We were all very wrong and disappointed upon arriva...

Lovely modern rooms and comfortable beds and pillows. Concierge lovely and helpful, allowed for early check in when my son had been airsick the whole way from Australia which was very kind. Housekeeping never filled our toiletries despite me asking every day for soap, shampoo and conditioner and being assured they would do it whilst we were out sightseeing. Was a bit strange, I would have expected...

I absolutely loved my stay here at the Ambassador hotel. The staff was very friendly, welcoming, and professional. They were very accommodating to my needs. The hotel itself is beautiful i love the retro theme it has going on. The pool was nice, but cold. The pool bar was also a nice touch. The hotel is walking distance from almost everything I wanted to do so it was very convenient. I was also ...

I had emailed earlier about getting early checkin and my travel agent had as well as we were arriving in Hawaii at 5.30am. No correspondence came back. So we rock up at around 8.30am and again ask about early checkin. No sorry the earliest we can do is 2pm this afternoon but we can hold your bags, give you access to the pool and the tiolet which was great. So we spent the day sleeping by the pool,...