Ibis Manchester Centre 96 Portland Street (couple trip)

I would like to share feedback regarding my recent stay at your Ibis hotel in Manchester — incidents which I believe deserve your attention and corrective action. • Upon arrival, a staff member kindly offered to take my bag and store it in the luggage room. I waited to receive a claim ticket proving it was my bag. Unfortunately, that staff member never returned, and I was left waiting alone withou...

The location was great, room was very clean, comfortable and the pod ensuite bathroom provided a great shower and good facilities. Staff were all very friendly and efficient. Breakfast at the very near sister hotel (Novotel) offered great choice although quite busy and a little slow to replenish food items. Very good value breakfast though!

There are hotels, and there are hotels, right? Equally, there are hotel staff, and there are hotel staff, with me so far? Well, the hotel does what it should, it’s clean, comfortable, well equipped and superbly located (if central Manchester is where you want to be?), so far so good! Now the staff, what a treat to be served so well by everyone, from the courteous cleaners that smiled and represent...

A real hotel experience! We stayed 5 nice for yhe mathces of Man Citi An exceptionally high rating for a 3-star hotel. The hotel staff provides outstanding service — I haven’t encountered such great service in a long time! Perfect central location, very clean. The atmosphere is warm and inviting, with a young and pleasant design both in the lobby and in the rooms. Breakfast is varied and tasty. Ib...

We thought we had booked into the very good Ibis at 2 Portland St which we had been to before, but on arrival found it had been sold to someone else, and ours was now half a mile down the road. The staff at 96 weren't particularly interested. I had requested, in advance, lactose-free milk (not soya, oat or anything like that) for breakfast. The staff on the desk said "Sorry, we don't do that". At ...