Charles Hope Manchester Centre (couple trip)

I experienced something I have never experienced in 10 years of booking hotels as part of my job. I booked 2x rooms on 24th December. Then today, 1st of December I receive an automated email saying that both rooms had been cancelled. this is 2 days before the actual check in date. This was because they do not have availability.

I have been staying with Charleshope in their property in manchester, I always enjoy my stay with them hence why I keep booking when I’m in Manchester. Lamees who is one of the staffs was always very helpful whenever I need help. I will 100% recommend

I am extremely disappointed with my recent experience at Charles Hope Apartments Manchester Centre. From the moment we arrived, the service was disorganised and stressful. We were left waiting outside because the pre-arrival form they insisted we complete didn’t work, and when we got there, staff kept asking for details that were already part of our reservation (such as whether I was travelling al...

While the listing looked promising, the experience was far from smooth. • Check-in was an absolute disaster. I waited nearly 7 hours for access. Multiple calls were diverted, and a woman from a third-party company asked for my personal details, claiming Booking.com doesn’t share information due to GDPR — which is clearly false, since she already had my contact to issue the code via SMS later. • I ...

It is a modern and well-maintained apartment with good security. I was immediately impressed upon arrival, and the hosts constantly kept in touch to ensure checking in was smooth and we were comfortable throughout our stay. The views from the apartment were lovely as well. It had everything one could need during their stay, including a high seat for children. Something the hosts can consider provi...