InterContinental Hotels LONDON PARK LANE by IHG (couple trip)

Stayed at the hotel for one night attending a conference. My room was exceptionally clean and furnishings great quality. The bed was very comfortable. I had a great night's sleep. Wish I could have stayed longer.

Booked the Winter Wonderland package purely because it advertised amenities on arrival and a £50 dining credit. On arrival, none of this was provided, and staff were unaware the package even existed until I raised it myself. Had I not done so, we would have received only a standard room with no package benefits. “Amenities on arrival” is clearly stated on the website. Delivering amenities later, ...

This is ok as a one of experience. I didn't overly enjoy it but to be honest, it's not really my thing. Overrated in my opinion. Yes, you're located in one of the wealthy well to do areas of London so everything's money around you and yes, the hotel is beautiful but it would have to be for what you're paying for. We did the afternoon tea experience with elegant cakes and dainty sandwiches and a...

Very disappointing stay. The elevators weren’t working so everyone had to use one lift, which caused long queues and chaos. A staff member even cleaned my window without any notice while my curtains were open, which was a serious privacy issue. On another occasion, a staff member actually opened my door without knocking, even though I didn’t put the “service my room” sign, which was extremely unco...

Stayed here as a little celebration for my sister’s birthday and we cannot recommend it enough. Aside from the fantastic location, the staff were so friendly throughout the hotel (especially the doormen and the lovely staff in the Club Lounge). The breakfast in the Club Lounge was of such high quality and the staff couldn’t have been more attentive. The turn down service was excellent and the staf...