Patong Heritage Hotel Phuket (with kids)

The staff, especially at the reception, was not friendly or helpful. We stayed for 3 days and requested a room change because of a water leakage issue in the washroom, but our concerns were completely ignored. The attitude felt rude and dismissive. While the hotel’s exterior looks nice, the rooms are poorly designed and not maintained well. Would not suggest this place as it is a total rundown.

⭐ My Honest Review – Not Even Worth 1 Star This hotel is not even worth one star, and I honestly cannot understand how it has so many positive reviews. My experience was extremely disappointing. Terrible Bed Quality: The mattress springs were popping out, and you could literally feel them in your back while sleeping. Poor Bathroom Maintenance: Water in the shower takes a long time to drain. Ou...

Excellent stay we had at Patong Heritage. Room was spacious and we booked a standard room and got a upgraded to a deluxe room which was very big. Toilets were clean and daily room service was amazing. We checked in at about 9pm and it was quick and in 5 mins we got our key and the pools location and breakfast times was properly explained. The front desk will also can upon request hold on to your ...

Despite the initial difficulties (the room we were originally given was in very poor condition), the reception staff went out of their way to make us feel comfortable, and they truly succeeded. I would like to highlight Sunita from the reception — she was extremely professional and kind to us. We received a very beautiful suite. Breakfast was indeed delicious, and the restaurant staff were also ve...

Hi, We went for holiday with our family. Very good experience 👍. Reception staffs are so good. We didn't know their names but one man with very smiley 😊 face and one girl is also very good. They welcomed us nicely. We went early there but they gave us their reception area for rest. Every thing is very nicely and well maintained. I want to tell administration team that you have very good staff. W...