Makati Shangri-La, Manila (couple trip)

The hotel's prime location and well-appointed rooms are its clear strengths, but significant shortcomings in service efficiency and dining quality prevent a higher rating. The experience was a mix of luxury aesthetic and frustrating operational snags. ​Positives: Location, Room Quality, and Amenities ​The location is excellent, situated right in the city center with highly convenient transport lin...

Our recent vacation at Shangri-La Makati with my family and friends was an absolute blast! From the moment we walked in, the staff showered us with warm energy and big smiles. The manager and team—including the extra-attentive Emirates employee, plus the awesome trio Lester, Nikki, and the ladies—made us feel like VIPs the whole time. They took care of our crazy big group like pros! The hotel vibe...

Stayed here about 7-8 years ago. The place looks old. The washroom drainage don't work when tub water gets on to the floor. The staff elevator door slams at night when trying to sleep. 2 Managers were kind and helpful. Not sure if they renovated it during pandemic but they should because of this complaint especially the drainage.

This was our first time in the Philippines and staying at the Makati Shangri hotel for our Asian country-hopping vacation. Wow ! We were totally impressed with the elegance of the front entrance and the attendants that greeted us. We checked in quickly and upon entering the room, again we were impressed with the beauty of the room. Yes the room/hallways were a little dated but nevertheless incredi...

Room: A bit dated compared to what I expected, but very clean. The area is also quiet, which made for a comfortable stay. Food: The breakfast buffet was good, with a nice variety of dishes to try. The dining area was clean and well-maintained. Staff: Excellent customer service. The staff were always smiling, attentive, and accommodating throughout our stay. Location: Perfectly situated in the c...