Mitsui Garden Hotel Ginza Premier (with kids)

PLEASE READ (important) I’ll keep this short and direct. The room cleanliness was unacceptable. There was semen on the curtain, and the bathroom contained extensive black mold, which is a serious health concern. The staff’s response was deeply disappointing. There was absolutely no apology, no concern, and no sincerity shown. When we requested a room change, we were moved from room 08 to room 07...

The view from our room was fabulous, and the staff were very nice. The location was okay, but not on the direct train line from the main Tokyo station. However, the carpets in the hallways and in the room looked quite unclean and everything smelled of cigarette smoke (we were on a non-smoking floor). The room itself, aside from the carpet, was smaller than I was expecting for the level of hotel...

I don’t write many hotel reviews, but this one is worth sharing. I accidentally booked a smoking room, and the staff moved me to a non-smoking room immediately and without complication—an early indication of how smoothly the hotel operates. The views from both the lobby and my room were striking and became something I looked forward to each day. The lobby experience stood out in particular: subt...

I’d stay here again because it’s affordable. The standard rooms are very small but good for 1 person. The deluxe rooms are better. I stayed 8 or 9 nights with a 3 day checkout on the middle to go to Kyoto and they kept my big suitcase for me (it was waiting for me inside my room when I checked back in). They are service oriented. The downside is that it’s on the southeast edge of Ginza so you’ll w...

This was my first visit to Japan, and while Mitsui Garden Hotel Ginza Premier has several positives, I left feeling genuinely disappointed by the level of service. The location is excellent, very central and convenient, the views are beautiful, the rooms are clean (though quite small, which I understand is common in Japan), and the breakfast food itself is good. However, the service, particularly...