Koko Hotel Premier Nihonbashi Hamacho (with kids)

Hotel is very nice and could have great potential! However this is not a hotel that accommodates travelers. If you plan to stay here, here expect no help from staff. Have your translator app ready. It's a shame because it is a nice hotel, makes it unattractive because of the staff. I hope that management reads this and works with the very young staff and make it better.

The location is close to Hamacho metro station, and after short walks you can arrive to various nice affordable restaurants and bigger stations. The hotel staff had great service and polite attitude, spoke English as well. While it is silent and overall clean, the cheapest room (I believe) I booked was a bit confined, and that’s the most notable pain point of this hotel. The bed was nice but pillo...

First time in Tokyo and this hotel delivered! Not only was it clean and spacious for 2 people, but my husband left his phone in the taxi cab before we got dropped off at Tokyo Station and the wonderful people at the front desk was able to get it delivered to them in a timely manner before we left the next morning. The young Vietnamese lady that checked us in was professional and gave us a nice roo...

I recently stayed this hotel with family and, unfortunately, my experience was quite disappointing, especially with the reception staff. From the beginning, it was clear that the staff was not focused on costumer services Whenever we requested something, they would try to avoid fulfilling it. Rooms & location is good . For example, when it was raining outside, we asked for an umbrella, but we wer...

Disgusting and next to no customer service at the lobby front desk. We booked for 3 people for our stay at Koko hotel nihonbashi and there was only 2 towels in the bathroom. When I raised this issue with the reception lady with the coloured contact lens on 16th April at 8pm, she rolled her eyes and gave me a dirty look and said what? There was no eye contact the whole time I spoke with her, except...