Hilton Tokyo Hotel (couple trip)

This was my first stay at a Hilton property. As a long-established international hotel brand that consistently promotes professionalism and inclusivity, I had a baseline expectation of competent and respectful service. Unfortunately, this stay left me deeply disappointed and seriously questioning the quality of front desk operations. Prior to arrival, I clearly requested a high-floor room. However...

Had a great stay at Hilton Tokyo. The hotel is well located, the staff are professional and welcoming, and everything was handled smoothly from check-in to check-out. The room was clean, comfortable, and well maintained, and the overall service met the high standard you’d expect from Hilton. Facilities were excellent and the atmosphere was calm and relaxing despite being in such a busy city. The...

The staff here is the standout! Rooms are typical Tokyo size and our family of 3 each had our own twin size bed (teenager on a rollaway). Replenished mineral water, Coke and coffee was nice, and access to the executive lounge made for delicious and nutritious breakfasts each day to fuel our tourism. Ayaka and Yuki at the concierge desk were so helpful and kind throughout our stay. Others at the d...

Location is great and easy to get to shibuya, Ginza and other touristy places by walk or using the Metro (which is 3 mins away and connected underground to the hotel). Rooms are nice and spacious with views of the city. Amenities are okay-ish. Has a nice spa to help you relax after a long day, but the weight section in the gym is small and can only accommodate 2 people max at a time. Concierge ...

My status is with Marriott but picked this property for the location and was happy with the choice. There was not a single negative to share during our 10 day stay. 1) Location is outstanding; right next to the park, connected to the subway tunnels and walking distance to the busy part of Shinjuku but very quiet at night. Was surprised at how quiet things were at night. 2) We splurged on the exec...