Sapporo Excel Hotel Tokyu (with baby)

Nice hotel with warm service and great access to the subway. There's a really great view of the Sapporo TV Tower and the nearby area is pretty quiet. It is close to convenience stores and is very reliable. Strongly recommend.

The room is clean and spacious. We love the blackout curtain being truly a blackout and the eco-friendly initiative to reduce disposable toothbrush amenities. Located near a beautiful stream and a quiet zone. It's a 15 min walk from the hotel to the centre, but the free shuttle bus is very convenient.

I traveled alone and was assigned a non-smoking room on the 6th floor, but unfortunately, the smell of cigarette smoke was very strong and unpleasant. The breakfast was also disappointing — even the coffee lacked flavor. The only positive aspect of my stay was the strong water pressure in the shower. However, due to the persistent stale odor in the room, I would not consider staying here again, ev...

We had a pleasant stay overall. The staff were generally friendly, especially the two security personnel who stood out for their kindness and enthusiasm. They went out of their way to assist us, even running around to help us find our parking spot. It was clear they genuinely enjoy their work, which added a positive touch to our experience. The reception service was acceptable, though communicati...

2 issues with this hotel. I've been traveling a long time and I can tell when there is illegal surveillance going on in a hotel room. They are definitely monitoring the rooms via the TV and the many sensors. Second issue is the staff are very incompetent. Extending for 1 night and keeping the same room the front desk staff took almost 20 minutes shuffling through various papers and clearly had no ...