Four Points Flex by Sheraton Osaka Kitahama (couple trip)

My room was very affordable and clean. The staff was friendly and helpful even with my Japanese being just about enough to scrape by. The beds were definitely firm, but the pillows were fluffy. The perfect amount of space for one person

For a solo traveler - room was clean and size was fine if you don’t have large/lots of luggage. I found it similar to other hotels in similar price range. Using the laundry machines was slightly more expensive compared to other hotels. Service staff was friendly and spoke English. I thought location was fine and, while not exactly close, was able to walk to Umeda, Dotonburi and Osaka Castle easily...

The service is in need of some big improvements. It Does not measure up to Japanese standards. Feels like you are checking into a hospital for a medical examination or a dental appointment. The lobby fragrance disperser is too strong. Smells like some kind of unnatural and artificial chemical scent. It was headache inducing while checking in. We asked if they could store our luggage for us since o...

Persons with mobility limitations BEWARE. This hotel does have an elevator and boasts ADA signage as such. However, the room walkway is very narrow and the bathroom in each room is a step up of approximately 9"-10". The only bathroom available on floor level is on the 2nd floor lobby área of the hotel. The first floor exists solely of an elevator to access the hotel from the street level.

Four Points Flex is Marriott's entry into budget Japanese style business hotels. Unfortunately, this Four Points Flex hotel offers a muted and lackluster experience. A lightly renovated Unizo Inn hotel with essentially new bedding, a throw pillow and curtains, the rooms are sterile and lacks character. Touches seen in other business oriented hotel such as bedside USB charger and under bed storage ...