Hakone Kowakien Ten-yu (with kids)

We stayed there one night during our Japan trip in August. We enjoyed the stay very much. For me, the highlights are its tranquil atmosphere, the open air bathes, and its excellent service. The kids enjoyed the breakfast and the ice cream machine very much. Everyone had a great time there!

This is not a 5 star level hotel. The views are beautiful, and the room itself was clean and comfortable, but nothing in the service or amenities is 5 star level. There are limited options for food, we had to go to a nearby building to eat at a very cheap place. Our spa bookings were cancelled as they made a mistake and offered no solution or compensation. This is not worth the spa luxury stay. Wo...

I would like to update my review, as everything I requested was fulfilled in the best possible way. A special thanks to Mr. Manoj Shrestha for his understanding and assistance — here they respond instantly to guests’ requests. We will definitely return next year to our beloved Ten-Yu! This is the best hotel with a waterfall and a breathtaking sunrise in the onsens — absolute beauty and pure zen. ...

Honestly, we booked one night and wished we booked for more. From the moment of walking into the hotel, we were treated with the true traditional Ryokan feel but with a modern touch to the building and rooms itself. Our room was on the 9th floor, and contained a massage chair which is only available in 9th floor rooms. Our room was stunning, with tatami flooring, and full sized beds. The room was ...

Despite some reviews, I was initially hesitant to book this hotel, worrying it might affect our trip. However, everything turned out to be wonderful from the moment we arrived. We were warmly welcomed, the room was comfortable, and the buffet meals exceeded our expectations. I chose this hotel because of its relaxing amenities—an outdoor onsen, a small garden, and a foot-bath area—all of which ad...