H10 Palazzo Galla (couple trip)

Terrible customer service. If you value being treated well as a guest, do not stay at this hotel. My family has stayed here for the past 3 years whenever we travel, but after this experience we will never return. Our flight was cancelled (completely out of our control), and we called to ask if we could simply move our one-night stay just three days later to match our new flight. Our booking includ...

Excellent location within walking distance to many of the most popular sights in Rome, a great rooftop bar with, very clean rooms, and the staff were very helpful. The room was a little small, but comfortable. We stayed here for five nights and if I was returning to Rome I’d come back here. We didn’t get the breakfast option, but there are plenty of places nearby where you can grab food early so ...

We stayed here for 2 nights while visiting Rome, after a cruise. We arrived in the morning and were greeted with cookies/biscuits and choices of espresso, water, or soda. It was very nice. They kept our luggage for us until our room was ready, and provided a map of the city highlighting the top spots to see. The staff was very friendly and always available for questions or assistance. The location...

We stayed at H10 Palazzo Galla a few years ago and had a wonderful experience. The rooms were a little on the small side, but every detail was thoughtfully considered. The staff were very welcoming, and the hotel is close to major tourist destinations in Rome, making it extremely convenient. Slightly expensive, but worth the stay. We would happily return!

We recently stayed here during a 3-day trip to Rome, and our experience at H10 was mixed. The good....the staff were (mostly) kind and helpful throughout our stay, with the exception of a few snarky workers at the bar & restaurant. We booked a large 2-room suite with a balcony which was lovely, spacious, stocked with nice amenities, and the beds were comfortable. The location of this hotel is als...