Shangri-La Jakarta (couple trip)

Had the best stay here! The hotel staff and service was incredible! Everyone smiles and offers to help you with anything you need. The rooms are clean, tidy and spacious. And the morning and evening buffet is super delicious! The restaurants too offer delicious food. We enjoyed going to BATS restaurant inside the hotel. And our room view was spectacular.

We have had a wonderful experience, from arrival, up to leaving this elegant resort. The staff is very friendly and helpful. For breakfast we have been helped by Kartini and her team. (Wyne, Ari) and Chef Hari. I will come back to stay here when we are back in the area. Thank you for the wonderful experience and variety in food option and restaurants.

We stayed at Shangri-La for 4 days and everything was perfect. They helped set up a surprise and a tent for my kid, which made our stay even more special. We truly enjoyed every moment. The spa and swimming pool were very, very good—super relaxing and family-friendly. Breakfast was delicious with a lot of variety, and the cleanliness was excellent throughout our stay. Customer service was outsta...

During my 7-day stay at the Shangri-La Hotel in Jakarta, I was truly impressed by the warm hospitality of the entire staff, who made my vacation pleasant and comfortable from start to finish. A special mention goes to Kartini Wulandari, who welcomed me every morning at breakfast. Her genuine smile, kindness, and remarkable energy set the perfect tone for each day. She handled all my requests with...

Stayed in 2024 and 2021 for business matter. room: I personally did not like the room design but it is spacious, and the mattress was good and clean. it is a quite old building indeed but quite good with sufficient amenities. facilities: i love the gym, sauna and steam. it is sparkling clean with fresh atmosphere and professional level equipment. would love to revisit simply for this. food: Huge v...