Sheraton Bali Kuta Resort (couple trip)

I had an exceptional here. From the moment I stepped in, I was greeted with warm smiles and genuine hospitality. The staff went above and beyond to ensure every detail of my stay was perfect. What truly stood out was the arrangement they did for my birthday.It's rare to find service this thoughtful and consistent. The staff here deserve top stars for their service and hospitality 👏 I highly recom...

The room was great and Dirik our house keeper left a special gift on the bed made out of towels. Very creative !! The pool and gym were very clean and clean towels provided so you could go with just your swimsuit / gym clothes. All of the staff were friendly and always greeted us with a smile. When leaving to the airport we didn’t have any cash left, but the hotel also supported us with paying wi...

We were very well looked after at the Sheraton Kuta. Amazing facilities. The breakfast buffet is one of the best! The staff were incredibly kind and helpful, even with our children, nothing was too much for them, they went above and beyond. They were extremely considerate and caring when our son had to go to hospital. Thank you all so much!!

The customer service was truly exceptional, making me feel valued and welcomed. The breakfast spread was a delightful array of delicious options, catering to every taste. The overall atmosphere was simply perfect, creating a relaxing and enjoyable experience. Every staff member interacted with genuine friendliness and warmth. It was a pleasure to dine in such a hospitable environment. Highly r...

First of all, I am a Titanium member of the Marriott group. However, during my stay, I did not feel respected as a loyal member, nor did I experience any member benefits. Sheraton is considered a premium brand within the Marriott portfolio, but this Sheraton Kuta Bali does not deserve to be classified as such. The stay made it clear that this hotel is overrated and overpriced. I was also deceived...