Hôtel Mercure Lyon Centre Saxe Lafayette (with kids)

Terrific location for walking everyone in Lyon! Loved the size of my room and the gym was pretty big for a European gym! Service was always friendly at the restaurant!

Some front desk staff were cold and not so welcoming. At check in there were no mentions of facilities such as swimming pool or gym. There weren’t any bottles of water in room only to find out from other guests you had to get the empty glass bottles by lifts to fill up yourself at various water fountain. This wasn’t explained by staff. Some of the restaurant staff weren’t as welcoming, very stiff...

The hotel was a few minutes walk from the tram and not far from the old town and the railway station. Ideally located for a short visit to Lyon. The room was clean and well equipped. The swimming pool was very small but was welcome in the heat. Most staff were friendly.

Fire alarm went off three times between 3 and 4:30am, no apology the next day. The bathrooms were small and the showers were not great. But the beds were lovely and the rooms were quiet. Good location but lots of road works outside.

Mercure has done it again by promoting a 4 star experience and delivering a 2 star hotel room. It appears all the renovations have been put into the lobby to create a veneer of a nice hotel. Go to your room and you will see the difference. Beds were sagging to the side, uncomfortable and old. So if your looking for a good night rest, you may be better off sleeping on the floor.. Room was poorl...