InterContinental Shanghai Wonderland (couple trip)

Our stay at the hotel was nice and pleasant. The staff members were all very friendly especially Bruce, he was very helpful and has great customer service (also 5 stars for Bruce). Overall a great experience!

I think I set my expectations too high as I’ve been wanting to check this hotel out for years. The hotel is amazing don’t get me wrong, it is an architectural masterpiece but the mildew in the halls and my room left me feeling ill. I had a wonderful ‘butler’ assigned to me which I have no fault with but other staff members where unhelpful (rather than bothering my butler or waiting half an hour f...

Clean and comfortable room, enjoy the daily show at lobby and from my own balcony, feel private, special thanks to Amara and a boy at lobby coffee and all who make my day special.. don’t forget the breakfast which had some locals was good too. thank you .. and definitely come back 🙏🥰

Was very eager to visit this hotel for its architectural features and breakthroughs. However, was sorely disappointed by its poor maintenance. The rooms and corridors smell dank. The corridors were poorly lit and furnitures were scratched and not well maintained. It definitely does not reflect the standard of an intercontinental hotel. The international management should look into how to improve t...

Very interesting hotel built into a quarry.. so instead of taking a lift up to your room you actually take a lift down to get to your room. There's a great laser projection light show on the quarry walls visible from your rooms as well as a water jet light show with a human rider in the pool below. If weather permits there's even a drone show above the hotel. Great experience.