The Sutton Place Hotel Vancouver (couple trip)

Rooms were good, service not. Everyone was friendly on surface-level, but there was no welcoming atmosphere at all. Nobody offered their help with our luggage or explained anything to us during the check-in. Check-in was just about handing us keys and us paying the deposit. Very old-school and kind of snobby vibe. Pool area was not in great shape (roughly fixed wall dents, no clean corners, no nic...

You can’t get a better location to downtown than this. Every interaction with staff was with a smile. Even with how busy the lobby was (cruise ship departing), the hotel was buzzing but quiet. Thoroughly enjoyed my stay. Cesar was wonderful and I thank him for making my 5 night stay as comfortable as possible.

We had a couple trips planned across the country and had booked the Sutton Place in Halifax first, then Vancouver. Our experience in Vancouver was much better (you can see my review for the Halifax one on their page). Upon arrival, concierge/valet immediately offered to help us with our bags. Although this time we travelled much lighter and didn't require the help, the attentiveness and warm welco...

I stayed for three nights and four days. The lobby is often crowded, so you may have to wait. However, the hotel staff are very friendly. There's a parking sign on the left side of the hotel, and self-parking is available. (I paid a total of CA$205 for 3 nights.) My room #723 was clean and offered a great city view. The sofa and table by the window were very nice, and the night view was beautiful...

An amazing first class experience. The bellman, valet, and check-in were very kind to us despite our tired traveler state. The pet friendly suite was immaculate and comfortable. If we ever needed anything I had immediate and competent service. Checking in and out was easy and quick. I loved staying here and will be booking a much longer stay the next time we're in Vancouver. Worth every penny.