Sandman Signature Ottawa Airport Hotel (couple trip)

Enjoyable room stay. Service is a dying art. No mention of amenities or their location in this large hotel (ice, pool, elevator, business center, fitness, restaurant etc.) upon my arrival. To be fair, when I returned home, I found an email with a link listing the amenities. Everything is self-serve today. It's like the less contact with people, the better. I checked my reservation for a king bed ...

By far the worst hotel I’ve stayed at. Don’t let the fancy exterior and lobby fool you. Showers have pink mildew. Shower curtain has black, brown and yellow stains because they’re too cheap to buy new. Hotel staff can’t speak English. I can barely understand anyone due to their very strong Indian accent. They slipped a letter under my door at 10pm stating a 2 hour long fire inspection would be con...

Excellent hotel! One of the most comfortable beds we’ve ever slept in, and we love staying here whenever we visit. The attached restaurant is super convenient, and the hotel itself is always spotless. Plus, there are plenty of shops and amenities nearby, which makes the location perfect. Highly recommend!

This was our first time staying at this hotel. We originally booked a large executive suite as we travel with two med. well-behaved dogs (as noted in our booking notes) and appreciate the extra space. We checked in around 8-9 pm (July 1, 2025), the check-in clerk was very unwelcoming, and we were given a hard time for having the dogs. This was strange as it is a pet-friendly hotel and we had noted...

I had a wonderful stay at this hotel. If I had one negative it’s that the door card requesting cleaning (and garbage removal) was “ignored” for a couple of days. Once I called the front desk it was handled quickly. Speaking of the front desk while all employees I met were friendly and helpful - I found Samir to be a standout. His customer service skills could set an example for many businesses ...