Novotel Brussels City Centre (couple trip)

Location of the hotel is fantastic - secure car park right opposite, a few steps from the Grande Place in one direction and some great shopping in the other. However, what makes this hotel stand out is the staff. Giada on Reception was not only a font of knowledge but such a pleasure to talk to. Every time we passed the desk, the Reception staff looked up and smiled - every member of staff acknowl...

Fantastic hotel. Modern, clean rooms. Staff are amazing. There’s only one thing that has stopped this place from getting a 5*. I don’t know what happened on the Sunday we arrived, I don’t know if it was a day that everyone decided to come check in to this hotel. Or if they were short staffed on this day, but it was chaos. They would not let you check in till 3pm, of rules are rules. But I mean so ...

Best city hotel in Brussels. Close to two metro stations nearby; shops; shopping malls; plenty of restaurants within walking distance. Accessible to commuters. Excellent clean facilities and very supportive staff. I highly recommend this hotel. I will return soon.

Novotel Brussels City Centre has an amazing location, truly central to all the city's sights and tourist spots. The rooms are good and spacious, offering a comfortable stay. However, our check-in experience was a bit rocky. We had to wait about 30 minutes as our room wasn't ready, which was tough after traveling. We also had a key card issue upon opening the room, needing another trip to receptio...

Cleanliness was at best 3-star level, certainly not 4-star. The toilet walls were peeling, and the towel hook was partially detached from the wall. The swimming pool is extremely small, just 0.9m deep and approximately 5–6 metres long, including the stairs. The bathroom in the room is tiny, and the separate toilet is even smaller – barely usable. The towels were old and thin. For a family room bo...