Novotel Wien City (couple trip)

The service was prompt and to our liking as a family. I would definitely recommend spending some time at the bar. Valentin with his wacky sense of humour and the very warm Abu were very hospitable. Housekeeping messed up one time and one of the windows was faulty. While not to be overlooked, these didn't cause any major problems.

We booked an Executive room on Booking.com—spacious, bright, with a splendid view of the city. We arrived after midnight: a queue at the front desk, half an hour of waiting. “Is this truly our executive room?” we asked. The clerk shrugged: “I don’t know.” He did not hurry to find out. Upstairs it proved otherwise: a smaller room, plainer furnishings, the windows staring into a blank wall. No prom...

We stayed 5 days at this hotel and our stay was great. Good location, clean rooms and very comfortable. But the best is the service. Wonderful service. I have to admit that we had an unfortunate event with the overnight shift and a medication. However the next morning when we were checking out, the entire reception team, Nadine, Pablo, Nadine Lizard the manager, handled everything fast, attentiv...

As a frequent customer to Novotel hotels, I was surprised with the service at this location for many reasons: 1- house Keeping: while they arrange the room, they have no issue leaving dirty empty glasses or empty pizza box for days. also they will not replace what is used from amenity kits - provide one tooth brush for a family of 4, and once used no replacement. 2- equipment: We were given a brok...

The room is clean and spacious! Breakfast is very good and delicious! The service is amazing, especially Shadia who is very friendly, kind and welcoming. We will definitely recommend this hotel for our friends and family.