Oaks Melbourne St Kilda Road Hotel (with kids)

Excellent rooms and great location. The somewhat dismissive and rude customer service from the 2 girls at reception leaves alot to|be desired though. I was wondering why such a nice hotel only had 3.7 stars and that experience definitely solved the mystery lol. 5 stars for Room and Location. 1 Star for service. Who likes feeling uncomfortable when they're checking in? Yuck

Look, this hotel is quite cheap and the customer experience reflects that. For one night it was adequate, but you wouldn't want to linger there. And, most annoyingly, the hotel claims that two items we left by mistake when we checked out where not found in the room by housekeeping. Our word against theirs unfortunately, and some would argue the items were not of value and easily replaceable, but t...

Rubbish atitude at reception, lady told us 1 room was ready.. but to access it early we would have to pay 20$. What an absolute joke. Then the rooms itself, serviced apartments no washing machine. No smart TV. TV is from the stone age. Think its in black and white. The bed sheets and pillow cases all smell like dettol or bleach. Its horrible. I reported this after the first night. Nothing solved...

My partner and myself have been staying in a studio apartment for the last 2 weeks and still planning to stay for another 4 weeks due to work commitments. The hotel is very clean and the rooms are really comfortable. We had an issue with the TV that was kindly and promptly resolved by being upgraded on the day. Shrajja from the front desk was lovely and very professional. Thank you from both Cri...

I stayed here due to a family member at the Alfred in ICU. It is a convenient location, the studio room with no room service was the perfect option. The room had everything I needed and was clean. The bed was like a big soft cloud, which I personally enjoyed. I had breakfast included, and honestly was the main meal of the day. The chef and staff were very accommodating (highlight was grilled bacon...