Ruby Gold Coast by CLLIX (with kids)

Staff were very helpful and nice. Feedback regarding gym… it was pathetic, if you are going to have/advertise a gym, have a decent one or just don’t have one at all. I thought the pool was too small for the size of the building. It was hard to get some space or even a chair sometimes. And not deep enough to shallow in most areas of the actual pool. I think it caters more for children than adu...

When we arrived in Gd coast from NZ, we had already told them we were flying in at 6am, they did not tell us that the reception doesn’t open until 9am, so we couldn’t even drop our bags at reception and have a look around, we were very tired with a 1 year old baby and 2 other children. That was annoying. Got into the room and the toilets were not cleaned properly with mould in the bowels, the rest...

AWFUL!! Don’t waste your money. Filthy reception, dreadful bin smell throughout the hotel. Only 2 lifts working, meaning that you wait up to 25 mins to get the lift down. Wet floor between the lifts and the pool. Inadequate signage. Rooms: Kitchen: Poorly equipped, no chopping boards, oven gloves or bin liners. Bathroom: okay. But the shower drain is FILTHY and does not drain, caked in mould ...

Worst ‘hotel’ I’ve stayed in. As the previous reviews mention the lifts weren’t working which made actually leaving your room a chore. Hotel staff informed us stairs were for emergencies only. Fortunately you were able to use the stairs to go down but not to go up. Surely a temporary solution to the lifts would be to make them available to use. If you wait for the lift in peak times eg 8-9am or ...

Very bad experience with the lifts. Even holiday times when the apartments were fully Booked one lift is not working.. with 2 lifts you have to wait at least 20-25 minutes just to go on your room.. when you reach on your apartment there was no proper plates and cutleries.. no cling wrap, aluminium foil and baking paper. No dishwashing liquid plus no bin bags and no dishwashing cubes .. have to buy...