Belconnen Way Hotel & Serviced Apartments (couple trip)

We had such a wonderful stay! The hotel was spotless, quiet, and incredibly comfortable... everything you hope for when you’re working away from home. But what truly set this place apart was the staff. They were absolutely amazing, going above and beyond to take care of us when we needed it most. Their kindness turned two very tired, hungry girls into two very grateful guests. Thank you for makin...

I'm a full time wheelchair user so we booked Room 3 which is a 2 bedroom + 1 bathroom accessible room. POSITIVES -good location -the kitchenette (it is not wheelchair accessible but it was convenient for my family to use) -bedroom & bathroom size NEGATIVES -the unserviced aspect is NOT clearly communicated. The fact that the doors have a do not disturb sign implies that if you don't put that out...

I found the room and common areas had a musty smell. The reason I chose this motel was that it advertised EV chargers available. Then on arrival i was told there would be fee of $20, not advertised. When I returned after dinner the charging space were taken up by non EV cars. BWH needs to monitor this issue if you want to attract EV owners.

These are NOT serviced rooms. If you are staying for 1 or 2 nights this is fine. Not so great when you booked for 10 days. When you arrive you receive a leaflet with information that the rooms are not serviced daily and you have to ask if there is any thing you need. We arrived on a Saturday. We booked and stayed for 10 days and the rooms were not serviced once. So not vacuumed, no bin emptied, n...

Follow-up Review: Belconnen Way Hotel & Serviced Apartments—07/07/2025 This is a follow-up to the review I posted earlier about the extremely unfortunate experience we had at this hotel. I want to share further details, especially the emotional and practical impact this incident had on our group, three families, including several young children. Although having a fully confirmed and prepaid bookin...