KFC Lookout Belconnen (couple trip)

15th Dec at 7:42pm Takeaway counter. A male staff member was transferring few pieces of wicked wing chicken from the food warmer to the take away box when accidentally one piece chicken fell on top of the counter. The stainless steel counter top doesn't seem clean and tidy as evident of several foods scraps all over. He initially swiped away the piece of chicken as if rejected and proceeded to tak...

6 Dec 2025 at 12:30pm. The place looks rarely cleaned. I went into the male toilet, where the urinal was blocked and due to the automatic flushing, was overflowing onto the floor. In the toilet cubical was a toilet brush that was black and looks like it has never been cleaned and the soap dispenser was also empty so you could not wash your hands. I then when into the other toilet so I could wash m...

I visited last night and unfortunately, the experience was very disappointing. The team members didn’t seem engaged. Several were on their phones or had earphones in while working. The hygiene standards also appeared to be quite poor. I waited around 30 minutes for my order before eventually asking for a refund. To her credit, the manager did come out to help the team, but by then there was alread...

Coming from Sydney, best KFC we’ve experienced. The food came fast, our wicked wings were perfectly fried and the sizes of the chicken were consistent. Same goes with the drumsticks. Kind customer service was given, and the workers aren’t stingy with the portions or materials. Would come again if I lived here.

Staff at the drive-thru need better training on how to speak with Uber drivers. Some of them are quite rude and unhelpful. Also, during heavy rain, it’s not fair to expect drivers to stand outside and collect the order – the food and bags get soaked and damaged. Please train your team to be more respectful and allow orders to be handed over through the drive-thru window in such situations.