Melia Hanoi (couple trip)

Just completed another stay at the Meliá Hanoi Hotel. As before the customer service was excellent. The staff work to the same high standards as always and once again Nguyen Thanh Tu helped us with helpful tips and suggestions during our stay. Breakfast was up to the same high standards, however the evening buffet has been replaced by a new snack concept which forced us to eat out of the hotel of...

Melia Ha Noi is well located centrally in the hustling and bustling streets of Ha Noi. Though the property shows some runs downs and is not the newest, what makes this hotel exceptional is the customer services. The staff is always attentive and thoughtful, from the bellman to cleaning staff. The guest experience officer Do Quang Tung was absolutely wonderful. He took care of us and provided us...

Top Class 5-Star Luxury Hotel in Hanoi with above 5-Star Experience! Excellent 5-star hotel with well above 5-star experience in the middle of Hanoi and very close to exciting Old Quarter. The quality of the rooms and cleanliness are very high standard. The Level Room with club lounge access is a must-try. Panoramic view of Hanoi city from the 20th floor of the lounge provides an ideal set up to e...

Absolutely loved it. It does come with a bit of exclusive vibe. Rooms, facilities and services are top notch. There is free access to the sauna and steam facility for all guests. Live music performances are available in the bar near reception. I think it is weekend only. Location is a bit far, walkable though. I ended up using grab to get to old quarter in most instances.

I stayed at this hotel for five nights and had a wonderful experience. The front desk staff was very kind and efficient — he made my check-in quick and easy, which I really appreciated after a long, tiring journey. Room service was excellent, and the café in the lobby is a lovely spot to relax or chat with a friend. There are also plenty of areas to unwind, like the poolside and the bar on the thi...