Hanoi Morning Hotel (couple trip)

Julie gave me amazing service and etiquette. Provided me a room after getting scammed at an affordable price with no questions asked. Couldn’t ask for better.

We returned 4 times to this same hotel after our Vietnamese excursions.We tried many different rooms and all were as per description. Breakfast upstairs on the rooftop restaurant is simple with a stunning view over the lake. Juli at reception is more like a friend than a staff member. Her English was great .She helped us over 2 weeks of travel throughout Northern Vietnam 24 hours with all out trav...

In fair Hanoi, where we lay our scene, there stands a lodging of most commendable grace, known to travellers as Hotel Morning Hanoi. Verily, upon my arrival, I was greeted not with cold formality nor with the weary countenance oft worn by keepers of inns, but with smiles bright as dawn and courtesies as warm as midsummer’s breath. The admin folk, those diligent stewards of guests’ welfare, did sho...

The location was great and the staff were nice. If you bring any food into your room, ants will show up immediately. By day 2, I basically had an ant infestation. There were also signs of water damage in the bathroom, and there was a musty smell in my room.

Apart from the location, this hotel was disappointing in many ways. When we booked through Booking.com, the receptionist oddly asked me to cancel the reservation. I only did so after confirming with Booking.com that the cancellation was free of charge. Then we were told we were ‘upgraded’ to a suite, but it was on the top floor — after level 8 you had to climb another floor by stairs. The furnitur...