Authentic Hanoi Boutique Hotel (with kids)

Before the negatives, let's start with positives. Location 5/5. Room is decent and cannot be complained much. Price decent. Now let's go with the negatives. The issue is the service, which is crucial for a hotel. For a 4 star in the area, it is a negative that they do not have a spa but that is not a huge issue. Additionally breakfast was mediocre at best. But the main issue for me is more on how...

We stayed at the Authentic Hanoi Boutique hotel in November. The hotel is really well situated, within walking distance of Ho Hoan Kiev lake with its surrounding attractions. The staff were friendly and really helpful, particularly when our flight was delayed by 8 hours, and we needed another nights accommodation and transfers to the airport. Staff were more than happy to assist us with any ...

Checked in as a group. We arrived early, but the staff allowed us to go to our rooms right away. We stayed for 3 nights. Overall not too bad, great location but issues with the hotel particularly with some in our group. Room 701 was a decent size and overlooked the street. Very centrally located — easy to walk to everything. However, the steps up to the entrance are very steep. Nice main-floor ...

All staff are very friendly and helpful all the time, especially the manager,Sandy and her wonderful team. Food and location are good for tourists. Room is very clean and comfortable. Highly recommend to everyone.

Staff were friendly and helpful. Location is very good. Great Lake view from restaurant on 11th floor. Hotel restaurant food is OK. Room was disappointing. Tired, grout in shower unclean, could definitely use a freshen up. I wish I had taken photos. When we checked out, I was told there were a pair of hotel slippers missing from our room. I said we did not use their slippers. The manager Sandy ins...