DoubleTree by Hilton New York Downtown (with kids)

Stayed there for 3 days in December. Place is overall congested. Always had to wait for elevator. The room was just enough to fit the bed. Some of the staffs were rude. No microwave, refrigerator in the room. Not a great place for the price and name. Have stayed in much better 2 and 3 star places than this. The only good aspect was view from the room which I have attached below.

I had horrible experience in check in.. there is no reception at the main floor. The hotel was crowded like hell and waited 15min to get on the elevator. Staff is super unkind. People said in the hotel , they cant catch their events because of the elevator issue. I got hurt in the gym and asked the receptionist for ice. My foot was swallowed and extremely bruised. I hardly move myself to lobby. Sh...

The staff is incredible. I must have interacted with six different employees in less than 24 hours and all of them were courteous and helpful. The location is good- there is a solid set of bars in the area, a good bagel place and easy access to South Ferry. It's oddly far from any subway stops.

Stayed here for 5 nights at the start of December, 26th floor, king room. We checked in just before 4pm, it was quick and easy. There’s 3 lifts and we never had to wait more than a few minutes for 1, I imagine during peak hours this is slightly longer but we never had any issues. The room was large, clean, comfortable and had enough storage for a couple. A subway is at the end of the street and th...

We booked this hotel for the NYC marathon, and had an overall pleasant experience! If you are running the marathon, this place is PERFECT. 3 minute easy walk to the ferry. This was beyond helpful to remove race day jitters. The hotel is exactly what you'd expect in NYC, small rooms, but comfortable and got the job done. The bed was so comfortable!! The elevator situation is unfortunate, but we ...