Grand Naniloa Hotel, a Doubletree by Hilton (couple trip)

It's a wonderful location with a park nearby with large banyan trees and a great view of the water and Mauna Kea. However, our stay was interrupted each day with something the staff did incorrectly. We were told of the daily fees and incidentals we'd be charged upon check-in, but ended up being double-charged the entire stay despite having already paid thru a travel agent. This was rectified that ...

Service and employees were all fantastic. Property was very nice - great views and a solid restaurant. Loved the outdoor lounges Bed was comfortable. Room was a little weird. Ceiling light in one corner over nothing - horrible light bulb. No table to sit at - one armless chair and tiny side table. Balcony was very small but fine. Oh and the top cover on the bed had hard spots woven into it - har...

This place is wonderful. From the lobby to my room, it's decorated and furnished very nicely, and the view from my balcony is breathtaking. The food is delicious. I got a macadamia nut banana coconut pancakes, very good choice. The room also came with two water bottles, which is nice. There was an issue with check-in, but the staff resolved it with politeness, finesse, and determined resolve until...

This hotel claims to be the best on the Big Island, but my experience was extremely disappointing. At check-in, the front desk messed up and said our reservation was canceled, and it took a long time for them to find it again. Then, even though I requested housekeeping in the morning, I came back in the evening to find the room completely untouched. To make matters worse, after check-out, they cha...

Nice, upscale hotel. The lobby is open air and the back lot near the bay is gorgeous. The rooms were nice though the hotel is a bit dated. You get several free drinks which was nice. They only have valet parking unfortunately, and any other parking is down in the park. Explore the park down the street as it is very pretty.