Residence Inn Austin South (couple trip)

This review is for Jacob who was manager on duty at the time of my arrival along each evening. He is authentic and sincere about each guest. How he handles situations is above average along with his attentiveness. Not sure if this will have any influence but he should be interviewed and given the opportunity to serve Marriott at a higher level. Carpet needs to be removed, along with, well hon...

Excellent customer service! We really appreciate that they have 2 bedroom suites and checkout is at leisurely noon.

6/4/25 - After a very long day of travel on a worryingly noisy airplane… Heather greeted me at the front desk and helped to get me checked in. (Preface- I travel for work, Ive seen many a hotel and have had many a subpar front desk associate help with check in). Heather was so warm and pleasant that I paused and thought “wow”. It is such a different experience when you have someone like her hel...

Humidity control in Austin is bound to be a tricky thing. I have a tendency to leave the room fan on and that seemed to have driven the humidity up. The room was nice enough. Exactly what I expect at a Residence. Breakfast was tasty as always as well. The bed was hard and the pillows would collapse to near non-existence. For the price and location though, it's a good place to stay for work. Recomm...

Clean, easy to check in and out. They were very welcoming of our small dog. Plenty of grass outside for the dog to take breaks. Paid Wifi was good for a video call. It was a quick stop overnight for us, and perfect for what we needed. However, I-35 is a royal pain at rush hour, so the location for our needs wasn't ideal as we were stuck in construction traffic for a very long time! That's no fault...