Arriva Hotel (couple trip)

I rarely write reviews, but my experience at this hotel was so unacceptable that I feel obligated to warn others. Upon arrival, my sister and I found bedbugs/insects in our room, which we immediately reported at the reception. We were told we would receive a refund, and based on that reassurance, we left the hotel and arranged alternative accommodation at the very last minute — which was signific...

Great spot for busy travellers looking for a good value stay. We spent minimal time in the room, which had all the necessities and amenities we needed. Hotel was close to Kings Cross, on a quieter side street. Clean, with a relaxed environment, and 24hr front desk.

We stayed at this hotel last week. We were a little concerned about the other reviews, but we were surprised by the quality of the service provided. No complaints about cleanliness, the room was comfortable and well equipped (TV, kettle, towels, soap, etc.). For the price range and given its proximity to Saint-Pacras train station, this hotel met our requirements. I'm deducting one star for the on...

The room was comfortable, and shower pressure was good. Reception and corridors are vey shabby which made for poor impression however the room was clean and warm although the bathroom has a damp smell which off putting. It was a well priced room in a central location however I would not book as again

Room for improvement but half decent at a good price. You only get one pillow each but staff gave plenty more on request. The bed was the main issue. Not terrible but not a the best mattress, or best quality bedding. Bathroom smelled a bit but it was very hot, so might have been the water evaporating in the shower trap. It did seem to lessen shortly after the shower had been run. So I gave i...