The Edinburgh Grand, a Luxury Collection Hotel, Edinburgh (with baby)

From the moment we checked in, The Edinburgh Grand showed us exactly why it stands apart. The service was exceptional at every turn, and the team made us feel as though we were longtime regulars rather than first-time guests. Jo at the front desk deserves a special mention. She is easily one of the finest hotel professionals we have ever encountered, and as Titanium Bonvoy members, we have met qui...

Everything about the hotel was great, but the highlight of my trip was Matthew Smith. He was exceptionally friendly, professional, and consistently went above and beyond to help. His warm attitude and outstanding service truly made my experience unforgettable. Thank you, Matthew, for making my trip so special!

We have used this hotel a few times, always excellent. On this occasion, last weekend, was something special though. Jo on the desk asked us why we had come and I told her I was attending a match with my grandson who lives in Leith. I showed her a picture of him, 20 yrs old and has CP, he can’t walk or talk, is wheelchair bound but loves football. She said her son, Matthew was at the front welcomi...

After an emergency flight home upon the death of our son Aaron (42 years old) I send this note to the Edinburgh Grand staff: To Jo; Tuesday morning 7:27am, We are home safely. We arrived on time yesterday afternoon and went directly from the airport to see Aaron's wife and children. We were spent when we pulled into our drive at 7:30pm. Jo, we cannot thank you enough for all your assistance to us...

We loved this staff and location. We traveled here from America for our honeymoon and they made us feel like celebrities. The food upstairs was great, our room was lovely. The location couldn’t be any better right next to Waverly and the buses. We will always remember our stay here, and the staff. Joe was the best, and she deserves more than money could buy. She’s one of the main reasons we loved...