Sunday Suites Excelsior Hotel Deira (formerly Sheraton Deira) (couple trip)

This has been the worst hotel experience I’ve ever had. I arrived early and the front desk staff refused to check me in, even when I offered to pay for a full extra day. Instead, I was quoted an unreasonable $150 just for a few early hours more than the cost of my two-day booking. What made the situation even more upsetting is that I felt I was being treated differently because I am Black. The sta...

The location is fine, but the service is quite poor. If I could, I would rate the service with one negative star. The check-in was four hours late, and the hotel key card did not function, so we had to change. Even after 10 hours, they had not yet delivered toiletries or towels, despite my four complaints. The closet refrigerator does not operate, and neither do the electrical outlets. All of ...

The Grand Excelsior Hotel is located in Deira, just about 4.7 km from Dubai International Airport (DXB), which makes it quite convenient for travelers. One thing I really liked about the location is that the hotel is situated right in front of a park, perfect for a morning walk 🚶‍♀️ or simply to get some fresh air and enjoy the surroundings. ‼️However, in terms of services, our experience could h...

4star hahahahaha 😆 I had a very bad experience at this hotel. The room was not clean at all — there was dust everywhere, the bathroom smelled bad, and the bed sheets looked like they hadn’t been changed. The furniture was also damaged and poorly maintained, with scratches and broken handles. I requested the staff to clean the room properly, but nothing was done even after I complained. For the pr...

The room was quite spacious, which I appreciated. However, I did experience some cleanliness issues, including concerns with the bed. I also had to contact room service multiple times for basic requests, which became inconvenient. That said, the staff were very polite and tried their best to assist whenever needed. The real highlight of my stay was the food — it was exceptional. The terrace resta...