LOTTE CITY HOTEL MAPO (couple trip)

Airport bus arrives at a different stop from departure stop. Around krw 17k a trip. At T1 of incheon, buy ticket at bus counter left of arrival after walking out of customs (card payments, cash etc). Exit door and bus stop with your designated bus number is just in front. Comfy coach. Tell driver LOTTE or Gongdeok station. Walk to hotel is 8 mins with luggage across 2 road. With heavy luggage hote...

My stay at this hotel was both disappointing and perplexing from the start. Upon arrival, I was informed by front desk staff member AS that I could not check in because my Agoda reservation did not exactly match my passport, which includes a middle name not shown on my Agoda profile. She insisted I amend the booking to include the middle name, claiming it was required under Agoda’s policies. Havi...

Best hotel! There is subway station. Market. Food. Coffee. All on the lower floors. Everyone friendly and the rooms are spacious. The bathroom is amazing with waterfall shower, tub, hand held, wet room style. Wonderful location to tour the city. Amazing! Would recommend to people and will book here again!

I hate to leave a negative review but my stay was rough. Upon arrival I noticed there were hairs on the bathroom floor and in the shower and thankfully someone quickly cleaned it up after I asked, but throughout my stay I began to notice more and more issues with cleanliness and presentation. My air conditioning vent had black mold on it, which is SO dangerous (and I noticed this after feeling un...

My stay at Lotte City Hotel exceeded all expectations and truly made my trip unforgettable. From the moment I arrived, the level of service and hospitality was impeccable. The staff greeted me warmly with genuine smiles and made every effort to ensure I felt welcome and cared for throughout my stay. Every interaction was professional, kind, and thoughtful — it’s clear that guest satisfaction is th...