Pan Pacific Orchard (with baby)

I don’t even know where to begin. If you’re thinking of booking Pan Pacific Orchard because of the “five-star luxury” image — don’t. Behind the fancy branding is a service culture that is clearly broken. During my stay, I called room service and was spoken to by a staff member named Janet who was hands down one of the rudest hotel staff I’ve ever dealt with. She interrupted me, dismissed me, and ...

The architecture and interior design of the rooms are stunning. I loved and appreciated how high the ceilings were and the smell throughout the hotel was neutral with no perfumes. I was looking forward to staying at this hotel the most on my recent trip and did not find it to come close to what I was expecting. - the pool is completely under the shade blocked by 2-3 walls so there is no warmth to ...

Beautiful architecture, inspired by the Gardens by the Bay - directly in your hotel. They even let us stay late check out to an unbelievable 4pm for Jo extra charge. Such great service! Would come back again.

I stayed at Pan Pacific Orchard and honestly, it was a really special experience. The hotel has a very unique design, you can actually recognize it from far away because it stands out in the best way. It looks different and makes you curious to see what’s inside. The greenery is everywhere, and it gives a calm, peaceful feeling. The reception is outdoors, which is something I’ve never seen before...

My girlfriend and I celebrated her birthday with the Spa-cation experience at Pan Pacific Orchard, and it truly exceeded all expectations. From the warm hospitality to the attention to detail, everything was simply perfect. A heartfelt thank you to Chanel, the Spa Manager and Therapist, whose thoughtfulness and professionalism made the entire experience so special. Channel went above and beyond t...