Swiss-Belsuites Pounamu Queenstown (couple trip)

The view was great and staff did their best to accommodate us and fix problems but this hotel has not been maintained to a reasonable standard. First night - cold showers on arrival. Curtains are failing and rooms are ageing. Walls are chipped and cupboards are jamming. Staff moved us to a better room but again cold showers following 1x 2 minute shower in an apartment accommodating 4 people. I've ...

Very disappointing – do not book this hotel! The room had no proper window. Instead, the “window” faced the hallway, which meant I could hear every footstep and conversation from people walking past. On top of that, the building seems to have serious structural or construction issues — I could clearly hear voices from the neighboring room. Privacy and peace were impossible. The room itself was t...

One of the worst hotel experiences I’ve ever had. As a suite guest, I expected at least basic housekeeping. Instead, my bed sheets were not changed, the towels were not replaced, and even the bath mat — visibly dirty — was left untouched. Such negligence is far below any acceptable standard, let alone for a hotel that claims to be high-class. I would never return and cannot recommend this place t...

Overall I think it was a good stay! Reception staff was friendly and very helpful. Location is great but there’s no view (other than a retaining wall) if your room is on the backside. The complex felt modern and safe, well lit and tastefully designed. Everything was very clean and tidy. Room was quite small, to the point of being a bit cramped. The fan in the mini split heating unit on the wall ma...

We recently stayed in Lake view super suite one bed room. Before booking, I did have some concerns after reading a few reviews, but I decided to give it a try. Overall, I would say the hotel has its strengths and areas for improvement. In terms of cleanliness, there is definitely room for improvement — it wasn’t spotless, but it wasn’t terrible either. Compared to other hotels in Queenstown, I’d ...