What makes it 75% Baby-Friendly: Hotel supplies free baby cots on request and offers paid babysitting; elevators and stroller-friendly Viaduct boardwalk 500 m ease outings; quiet suites allow restful naps, but confirm fridge needs.
Britomart Station: 180m (2 mins walk)
Main hub for suburban trains and SkyBus services.
Auckland Train and Bus Terminal: 170m (2 mins walk)
Citywide bus routes to explore greater Auckland.
Snickel Lane Exploration: 100m (2 mins walk)
Alley of craft beer bars, boutique cafés and street art.
Tip: Visit in the afternoon when cafés are open and street art is most visible.
Tepid Baths Swim: 400m (5 mins walk)
Historic pool and spa complex offering swim lanes and aqua classes.
Tip: Book your swim slot online in advance to secure a lane.
Auckland Art Gallery Toi o Tāmaki: 750m (9 mins walk)
Free general admission to New Zealand and international art collections.
Tip: Join the free guided tour at 1:30 pm on Tues, Wed and Fri.
Fitness Centre:
24/7 gym with cardio machines and free weights; no booking needed.
Yoga Class:
Daily gentle morning yoga sessions; mats and blocks provided.
Guest Library:
Quiet reading room with books, magazines and free Wi-Fi.
Business Centre:
Workstations, printing and high-speed internet in a private suite.
Chocolate Hour:
Daily afternoon chocolate treats in the lobby.
Wi-Fi in Public Areas:
Complimentary high-speed internet throughout all public spaces.
On-site Bar:
Enjoy cocktails and local wines at the hotel bar; additional charges apply.
Custom Lane Café:
Barista-made coffee and pastries available each morning; charged per item.
All floors and public areas are reachable via elevator. Accessible rooms feature wider doorways.

Laura May
Not a bad hotel for location and rooms are a bit small but fine. But the service is truly awful! We got stuck in the lift for about 15 mins and had to pry our way out. The hotel didn't help at all, the alarm bell took 3 times for anyone to answer only to learn it goes to an outside company not the hotel anyway. There are cameras in the lifts but they don't check them. When we finally got free and ...
Alana Bishop
I loved this hotel. Staff so friendly and helpful. Rooms and views great. Fantastic location - 2min walk from the ferry terminal and right next to the Waitemata train station (so easy to get to the Puhinui Interchange and then the airport). Love the late check-out of 11am but wasn't so fussed on the check-in time of 3pm and thought the $100 charge for an early CI was a bit expensive when the r...
Ash-Leigh “AshweeLOL” RM
Awesome experience here. From the moment we arrived, the staff were so lovely & welcoming, They went above and beyond to make our stay comfortable. The room was spotless, spacious, and beautifully presented, with everything we needed. Showers super hot and perfect pressure The location was perfect, close to everything we needed while still feeling peaceful and private. We genuinely felt valued a...
Pip Wells
Well… what an experience. For $300+ a night, we were expecting at least some level of service. Instead, the only staff we saw were the ones who checked us in and checked us out — apparently the rest were hiding in the lifts, because every single one was full of them. It took us three attempts just to get to Level 10. We arrived 10 minutes before 3pm and were told our room “wasn’t ready because po...
Shane DAYAL
I felt a lot of racial bias during my check-in experience. We arrived early around 1pm (check-in was at 3pm), and I completely understand that early check-ins aren’t always possible. As a Platinum member, I had hoped for some flexibility but was told the rooms weren’t ready — fair enough. We went for lunch and returned around 2pm, and the rooms still weren’t ready. However, in the 30 minutes we wa...
Address: 8 Customs Street East, Auckland Central, Auckland 1010, New Zealand
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The hotel does not offer airport transfers. A taxi from Auckland Airport takes about 30 mins (approx. NZD 60).
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