Sheraton Kota Kinabalu (couple trip)

What impressed me most was the team’s honesty and how well they handled Lost & Found. My husband and I visited on 16 Jan (around 7pm onwards) to have a drink at the rooftop bar and check out the hotel. We had a really lovely night — the service was already excellent: friendly, attentive, and professional. I accidentally left my iPhone behind at the bar and only realised the next morning. Using “F...

The customer service was outstanding, very attentive, friendly, and genuinely welcoming. An exceptional buffet experience from start to finish. The food was delicious across the board, but the chicken soup truly stood out. It's comforting and nourishing, it warms your heart, not just your tummy. There’s a great variety of options including fresh seafood, local favourites, and well prepared intern...

I had a wonderful experience during my stay. The service was excellent and all staff were very friendly and helpful. The lady receptionist who attended to me during check in was very polite and professional. Special thanks to Irfan for the great service, as well as Carolyn and the concierge team they were superb! Great job to the Front Office team. Keep up the amazing work!

Absolutely loving my stay at this stylish new hotel! The spacious room, modern design, and plush bedding made it feel like a true retreat in the city. No trace of construction smell — just clean, fresh comfort. Staffs are very attentive and helpful! it’s just a short walk to the famous Welcome Seafood & Filipino market. Will visit again!

Rooms are excellent, extremely spacious, large bathroom. Finishing were perfect without defects. Very comfortable mattresses and linen. Best hotel food in KK, the lamb was fantastic. Experienced no issues with service, which was surprising how new the hotel is. Location is pertect, downtown and walking distance from everywhere else. I recommend the rooftop bar, their classic mojitos were up to I...