Sotetsu Grand Fresa Tokyo-Bay Ariake (with kids)

The AC is centrally managed so you can’t turn on or off the AC youself. When we were there at the end of November, outside temperature was about 20 degrees and room was well over 25 degrees. No way of having AC or even fresh air as the window cannot be opened. You can only open a tiny vent that doesn’t do much to be honest. All four of us were super hot, my kids had bad sleep because of that. I ev...

I would like to extend my sincere appreciation to the hotel manager and the customer service officer, Ms. Nakajima, for their outstanding professionalism and warm hospitality. When I first checked in, the room felt rather warm and uncomfortable to sleep in. After I reported the issue, Ms.Nakajima handled the matter patiently and efficiently, ensuring that everything was resolved to my satisfactio...

We got a balcony and it was awesome! My hubby enjoyed the AC! Our premium room even came with a foot massager for our long days 😌 the view was cool too! They provide PJS! Those came in handy! Not the biggest room but very doable for my hubs and I! They have a microwave fridge/freezer, separate toilet room from shower room which was nice lol. They had a SMART TV so when we needed our quick rest we...

Many good things about the hotel. 1. They worked with us to get a list toy back after being left in the room 2. Close to the mass rapid transit 3. Lawson convenience store on site 4. Good service, helped me check in in English Warning, book via their site is much better than 3rd party Breakfast may or may not be included in your room cost, you can buy it for 2420yen apiece

The hotel is easily accessible by rail and road, Tokyo Big Sight station and a few others are within 4minutes walk away and Haneda Airport is roughly 30 minutes away by road. I stayed in a premium room which have their own lifts, this is very useful as the main lifts get extremely busy. The premium rooms are a little larger than the standard rooms, with a lot more storage space and a good sized fr...