Narita Gateway Hotel (with kids)

I had a deeply upsetting experience on the Gateway Narita Hotel’s shuttle bus. A passenger aggressively pushed me while shouting “get out” to exit, nearly causing me to fall and resulting in overwhelming back pain. The crowded, chaotic environment felt unsafe, and no staff intervened. This significantly marred my stay

Location is okay if you want to catch a flight early morning or land late in the evening. Breakfast was great and free shuttle service was such a great help.

Had a very nice experience staying here while our trip in Japan. The property is beautiful.. the staff hospitality was great. Rooms are well equipped, big and hygienic .. the bathing room is spacious too. All the amenities are available like massage room, gym etc. The restaurant in the hotel is nice too with sweet staff!

We stayed at this hotel on our last night in Japan before heading back to Canada. The rooms are tiny but comfortable. They are a little outdated but clean. We didn't like that there are no restaurants open on site once we checked out as we would have preferred to eat there instead of at the airport. We did eat at the restaurant that is across from the little convenience store inside the hotel and ...

This was by far the worst hotel experience I’ve had in Japan. Gateway hotel? More like Gateway to hell… The entire place feels like it hasn’t been updated since the 1960s. The carpet in the room was stained and filthy, the bathroom was completely outdated, and everything in the bedroom looked old and worn. The bed was incredibly uncomfortable—so hard it felt like sleeping on rocks. Honestly, camp...