Hotel Villa Fontaine Tokyo-Ueno Okachimachi (with kids)

I’m extremely disappointed with the way this hotel treats its customers. I booked a 2-night stay through Agoda and was supposed to check in yesterday. As I always do, I made the booking using my English nickname (which differs slightly from my passport name). This has never been an issue at any other hotel — until now. The front desk refused to let me check in because of this minor name discrepa...

We stayed 3 nights. The staff was really kind and let us check in 1 hour before the check in time without fee, thank you so much! The hotel is 15 minutes from the train station, but the town is really quiet and pleasant. No convenience store super close, so make sure to buy your stuff before you arrive. The laundry room is a bit small, only two machines for a 11 floor hotel is not enough. I was ab...

Ok hotel with basic amenities and good location. The breakfast was average. Reception staff are bit rude and didn’t assist. Breakfast staff were really good.

Very small rooms. Breakfast is OK, but does not offer much choice. Close to several metro stations. Immediate neighborhood is quiet. Tip for the hotel: move the reception desk to near the front door. When there are many guests, people who are having breakfast and people who walk with their luggage to the reception desk to check out (and back again, to exit the hotel) are obstructing each other. Th...

Middle size room and large bathroom. We stayed there 3 nights. The house keeping service is eco friendly and hotel has policy not change bedsheet if stay more than 2 nights. In reality for me if stay 2 nights the bedsheet a little bit dirty. We hope they will change for night 3 but it not included in services.If we booked 7-10 nights so we have to stay with same bedsheet all 10 days.