Hotel the Celestine Tokyo Shiba (with kids)

The room was nice although smaller than what you'd expect from the Western hotels but it had everything I needed and the staff was very attentive The food and breakfast selections were very good. Although the rooms may have been a bit smaller they offer more items in case you forgot any than what you would see in North America hotels

I had a truly overwhelming experience with the exceptional support from the team at Hotel The Celestine Tokyo Shiba. After losing my luggage on a bus months ago, the hotel staff went above and beyond — even after checkout — by coordinating with multiple parties, communicating across languages, and helping arrange delivery of my belongings back to me overseas. Their kindness, patience, and professi...

Just a bit meh to be honest. Strange seeing so many glowing reviews, however this hotel feels like a hotel half the price. Service was great. However, the rooms are tiny, barely enough room to open your suitcase. Moreover, the entire hotel feels dated. Shower-bathtubs, frustratingly slow wifi, and signs of wear throughout the hotel. Combine this with exorbitant pricing such as ¥1,000+ coffees at t...

Extremely disappointed with the Celestine Hotel Shiba Let me start by saying that this hotel should not be awarded 5 stars, 3 stars at maximum. I consider that my wife and I are quite knowledgable when it comes to Celestine hotels, by having stayed at Celestine Gion in Kyoto (5 nights) and Celestine Shiba in Tokyo (currently on 6 nights). Even though they’re from the same brand, these hotels shou...

The Celestine Shiba is modern elegant hotel and about a 15 - 20 subway ride from Ginza. Shiba is a quiet place. The hotel is immaculate. The staff are very competent and polite. It was easy to make a reservation directly with the hotel online since it is part of the Mitsui Garden Group, of which I am a member. I was able to modify my arrival by contacting the hotel via email. My Queen superior roo...