Susukino Granbell Hotel (couple trip)

Great staff and a very clean, well maintained environment. The public bath on the 17th floor is a nice amenity, although several lockers were unusable due to missing keys despite being the only guest there, more than six lockers were locked and unavailable. On November 14th, 2025 at around 10:10 PM, a stranger entered our room using a key while we were sleeping. I immediately went to the lobby to ...

To be honest, this is one of the worst hotels I have stayed in Japan. (We travel to Japan almost twice yearly) They seem to have certain prejudice towards foreigner. The best part is that those staffs who are so unfriendly towards foreigners are not even Japanese themselves! No smiles, no welcomes. Like they are forced to work, maybe their management thinks it is OK to be rude towards foreign gues...

Great location — the car rental pickup point is just across the street. There’s also a nice restaurant right downstairs. Service was fine, and the room was clean and tidy.

The location of the hotel is very convenient and overall price-quality ratio is good. Seems to be a fairly new hotel, however the cleanliness is lacking as some other reviews have pointed out. The room is very small, even the corner room was tiny and there is a lack of storage possibilities. There are only 4 hangers, no closet for your clothes. One thing they don‘t really point out to you, is tha...

My companion and I approached the front desk to request assistance in cancelling a reservation. A staff member with the name 奈良智司. We understand and fully respect that English may not be fluently spoken by all staff, as we are visitors in Japan. However, what we found troubling was the dismissive and unprofessional attitude displayed by the staff member who assisted us. Throughout the entire inte...