Keio Prelia Hotel Sapporo (with baby)

The rooms were satisfactory - clean with amenities as expected. What really set this hotel apart for me was the staff’s attitude. Fujise-san was very sincere and helpful and assisted to secure a reservation for my family at a restaurant in Tokyo as the hotline did not accept non-Japanese reservations. She liaised with the restaurant directly for me and went above and beyond to explain things to me...

Friendly, genuine and warm service. Felt we were well taken care off upon check-in. Room was compact but I sensed efforts in providing the necessary things to make us comfortable. Modern room. Great bed and pillows. Good use of space to include additional hooks and spaces to put stuffs. Toyota rent a car is just at the hotel itself, which was useful for us. Nice for them to include dispenser for u...

Sense this is a new-ish hotel still finding its feet. 1/ Was unnecessarily complicated checking in as we arrived 1H early only to be told we have to wait for the “official” 3pm check-in or pay to access the room earlier (I could understand if we arrived at 9am, but 2pm?!). 2/ Payment issues at the front desk on several occasions: wouldn’t accept ApplePay one day but OK the next 🤷‍♂️ 3/ Rooms v...

Nice, clean and modern hotel within walking distance of the Sapporo JR Station (closest entrance are the West Gates, just 2 small city blocks away). Small public bath and fitness centre also available, as well as a nice lounge to have any takeaway meals in. Cleanliness is important in our family and we had zero complaints about this place. Rooms are decent sized enough for a city hotel.

Lovely stay, Good location , very close to sapporo station, good service , staff are friendly and helpful,the original pillows in room too soft, then I asked Front desk if they have hard pillows option, and then they send up 2 kinds of hard pillow for me to choose, thats very kind and sweet.The room size is bigger than normal japan hotel, very comfortable.Good amenities and facilities, self servic...