Smile Hotel Premium Osaka Higashishinsaibashi (couple trip)

The dryer machine doesnt do its job. After 1 hour, the clothes still half wet. Just avoid do your laundry here. The amenities just basic, tooth brush, razor and comb. It is close to the airport limousine bus, just 4 minutes walking

We book non-smoking room via agoda but the reception said our room is smoking room and not allowed us to change. Even we stay for 3 nights they always said no room available to change. My friend was sick because of smoking odor. That was terrible. They have an umbrella to borrow, staff can speak English well. They help us to register the event in that have to fill in Japanese language. I think al...

We contacted the hotel two days before our scheduled check-in on April 9th to request a cancellation. However, the hotel refused, claiming they were unable to process it at that time. After a lengthy discussion with the travel agency, we reached out to the hotel again, hoping for cooperation. To our surprise, the hotel then stated that we should have contacted them two days prior in order to canc...

The price was reasonable, the room was in great condition, and the location was convenient. The staff were super friendly, and the breakfast was sooo delicious! I had such a great time staying here—especially thanks to the kind staffs. They really made my day!

One day left and I can’t wait to leave. Room is small and no place to put your suitcase and open it completely. Evening shift front desk male is not very accommodating or nice. I expected much better hospitality from Japanese hotel employees. But not here. Overall I would not recommend this place.