Hearton Hotel Shinsaibashi Nagahoridouri (couple trip)

It is super close to a metro station that has multiple routes to get all over Osaka. The hotel is nice and clean and the staff was very nice. We got breakfast included in our package because we booked early and while it was nice to have, it is not worth the additional cost if you have to pay full price. Would stay here again if I'm ever back in Osaka.

Our least favourite hotel stay - two nights of two and half weeks in Japan. We were able to leave our luggage with the front desk prior to check-in and there were no issues with this but by check-in, we had to interact with a staff who did not smile and was anything but friendly considering her front facing, customer service role. In terms of the hotel, there was no safe in the room and we had to ...

Outstanding Service and Genuine Care – Thank You! We recently stayed at this hotel in Osaka, and I want to sincerely thank the entire reception team for their kindness and exceptional service, especially on Saturday, 20/09/2025. During our stay, my child fell ill, and the staff went above and beyond to help us. They provided a cooling pillow and blanket to make him more comfortable and, even aft...

I'll start with the location - it's perfect! The store next door is a grocery store and has a ton of prepackaged items to buy. If you just want to get a meal real quick, exit the hotel, walk about 10 seconds, and enter the grocery store. We bought a few prepackaged meals there for our stay and it was dirt cheap. I'm talking we paid $5 USD for 2 meals and drinks. And it was good. There also a McDon...

Very nice hotel and great service. They can hold your bags for you if you arrive earlier than the check in time. The rooms were not too small and large enough for two people and one bed. The AC in our room was directly above the bed and a little noisy, but the temperature was fine and adjustable. Location is convenient - right next to Aeon supermarket, McDonald’s, and the train station. I would l...