HOTEL ELCIENT KYOTO HACHIJOGUCHI (with kids)

The air conditioner was switched off during our stay, not because any issue but on the hotel choice. I find quite dishonest that the room is still advertised as having air con for reservations during the dates that the management knows it isn't going to work. When we asked at the front desk because the room was too hot for comfort, the only solution they offered was to open the window. This was al...

I wish to write this review for the benefit of the hotel management and staff. You have the fundamentals of a great hotel, but the execution of services is not working. When checking in with your machines...it did not take a foreign credit card so I had to use a receptionist who seemed to struggle with knowing what to do. It took over 30 minutes to settle. On the first morning we easily pu...

The location of this hotel is great. I loved not having to schlep everything after I got off the train. And being close to the central train station gives you access to much of Kyoto and makes day trips to Nara and Osaka easier. My biggest complaint about the room was the fact that the bed was not lifted so I could put my suitcase under it. So far my experience with hotel rooms in Japan have been...

Great stay at Hotel Elcient Kyoto. The rooms were clean, modern, and comfortable — just the right size for a city stay. Service was friendly and efficient, with helpful staff who made everything easy. The location is excellent, just a short walk from Kyoto Station, making it very convenient for trains, buses, and exploring the city. The onsen and relaxation facilities were a real bonus after a fu...

I had a delightful stay at the hotel in late August! I spent four days there, enjoying the large public bath and sauna, which really helped me relax. I stayed in a Standard Twin room, and the long table in the room was very convenient for both working and placing my belongings. Although there was a minor issue with the carpet, I sent an email to customer service in the evening, and I received a p...