Ryokan Kiritani Hakoneso (solo trip)

Soft and smoothy milky hot spring. Confortable Japanese-style room. The food is excellent. The staff are also great.

Old hotel, poor management, no respect for the guests. They bonk the doors when we are 1 min late for dinner, we ask them why they are so loud, they say that they don’t need the guests, we should be thankful to stay here. Pricing is misleading for drinks, and NO LUGGAGE STORAGE. Every hotel we have been to in Japan offers this, we had to drag everything to a storage locker at the station. Be aware...

The fire alarm went off by mistake, and my mum and I couldn't sleep because of it. It’s 2:32 a.m. now, and there are two foreign workers here who can't explain the situation very well. My mum and I had to wake up in the middle of the night more than five times, struggling to get back to sleep. However, when we were checking out, the manager offered a sincere apology and gave us an omiyage. The on...

I'm moslem treveler, they changed our food from pork to fish. Staff speak english very well. The room little bit old. They have 2 onsen. Inside the hotel ( with private room and free) and outside the hotel.

Absolutely amazing ryokan to stay at. This is our first time staying at a ryokan, and the staff was very friendly and helpful. The room we stayed in was clean and spacious, and the onsen was relaxing and a delightful experience. The kaiseki they served was delicious! On our check-out day, we had to leave early to make it to our next destination, and the staff so kindly offered us onigiris for us t...